Privacy Policy

Privacy Statement

Introduction


This website is committed to respecting the legal requirements that exist regarding the personal privacy of the individuals who use this site. Aside from the information volunteered in the contact form, personal data is not collected by this site.


Definitions


  • Personal Data: Information relating to an identified or identifiable natural or legal person (for example, the name, email address, or mailing address of the individual).
  • Site: Refers to the website located at www.walterswaytours.com.


What Information We Collect From You


We will collect and process the following categories of data about you:


  1. Information you give us: This is information about you that you provide by filling in forms on the Site, interacting with the Site, or corresponding with us by phone, email, or otherwise. It includes information you provide when making an enquiry about our products and services or submitting a support ticket. This typically includes your name, address, email address, and phone number.
  2. Information we collect about you: Technical information collected automatically during your visit. This is primarily gathered using cookies to ensure a smooth browsing experience and help us identify areas for site improvement.


Analytics & Third-Party Tools


Google Analytics


Google Analytics tracks and reports website traffic to monitor the use of our service. This data is shared with other Google services and may be used to contextualize and personalize advertisements within its network.


You can opt-out by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). For more information, visit the Google Privacy & Terms page (https://policies.google.com/privacy).


Bookings and Payment Processing via WeTravel


Our website utilises WeTravel, Inc. as our primary booking and payment processing engine.


  • Data Collection: When you reserve a trip or service through our website, personal information such as your full name, email address, phone number, and trip choices are collected to confirm and manage your booking.
  • Data Control & Processing: For the purpose of data protection laws, we act as the Data Controller for the personal details provided during registration. WeTravel acts as our Data Processor, handling the technical booking infrastructure and communications on our behalf.
  • Financial Security: All financial transactions and payment processing are handled securely (SSL encrypted) by WeTravel and its accredited, PCI-DSS compliant payment gateway partners. We do not store, view, or process full credit card numbers or bank account credentials on our website servers.
  • Data Sharing: Your contact details and booking information are shared strictly between us and essential service partners (e.g., local tour guides, accommodations, or transport providers) as necessary to fullfill your trip itinerary.
  • Retention: Transaction records and identity information tied to bookings are retained for as long as required by law for accounting, tax, and regulatory compliance (typically up to 7 years).


The information shared with WeTravel is strictly used to process your booking, manage payment installments, and issue receipts. For more details on how your payment data is handled, stored, and protected, please review the WeTravel Privacy Policy.


Key Takeaways from WeTravel's Policy


  1. Data Controller Status: Under privacy regulations (such as GDPR), your business acts as the Data Controller for customer personal details, while WeTravel acts as the Data Processor. This is why your website requires its own privacy statement explaining how customer data is managed.
  2. Payment & Card Security: Full credit card numbers and banking details are processed directly through WeTravel's secure, PCI-DSS compliant gateways. No full payment or card data is ever received, processed, or stored on your website server.
  3. Data Sharing: Personal data (names, contact details, trip preferences) is shared between you and WeTravel strictly to process bookings, issue receipts, and manage itinerary details with local suppliers (e.g., transport, guides, accommodations).
  4. Data Retention: Transaction records and booking data are retained for 5 to 7 years to satisfy accounting, tax, and anti-money laundering (KYC/KYB) compliance requirements.


Changes to Our Privacy Policy


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or modifications.